Service Type

Clearhold Property Cleaning provides end-of-tenancy / move-out cleaning services.

• Our service is designed to meet landlord and inventory standards
• We do not offer hourly domestic cleaning
• All services are provided at fixed prices, agreed in advance

What’s Included

Our end-of-tenancy cleaning includes the areas and items listed on our What’s Included page.

This typically covers:

• Kitchen cleaning (including oven and fridge/freezer, where empty and defrosted)
• Bathrooms and toilets
• Floors vacuumed and mopped
• Skirting boards, switches, and handles
• Cupboards cleaned inside and out

A full breakdown is available on our website.

What’s Not Included

Unless agreed in advance, our service does not include:

• Heavy rubbish or waste removal
• Furniture removal
• After-builders cleaning
• Pest infestations
• Mould treatment
• Carpet cleaning
• Extremely soiled appliances or areas

If additional work is required, this will be discussed before proceeding.

 Property Condition & Access

• The property must be empty at the time of cleaning
• Water and electricity must be available
• Fridges and freezers must be empty and defrosted
• Clear access must be provided for the agreed time

We are not responsible for delays caused by lack of access or utilities.

Pricing & Payments

• All quotes are fixed-price, based on property size and condition
• A £40 deposit is required to secure a booking
• The remaining balance is due before cleaning begins
• Prices assume standard end-of-tenancy condition

Cancellations & Rescheduling

• Cancellations with less than 48 hours’ notice may result in loss of deposit
• Cancellations with more than 48 hours’ notice can be rescheduled
• Same-day cancellations may be charged in full

We understand plans can change and aim to be fair where possible.

Quality Guarantee & Issues

• If there are any issues with the clean, please notify us within 24 hours
• We will return to address any missed items related to the agreed scope
• Claims raised after 24 hours may not be accepted

This ensures issues can be resolved quickly and fairly.

Damage & Liability

• Any pre-existing damage should be highlighted before cleaning
• Any accidental damage caused by us will be reported immediately
• We are fully insured for public liability

Changes to Scope

Any changes requested on the day of the clean are subject to:

• Availability
• Additional charges (where applicable)

No additional work will be carried out without agreement.

Acceptance of Terms

By booking with Clearhold Property Cleaning, you confirm that you have read and agreed to this policy.